Most changes without a visit
Scenes, schedules, users and detection zones adjusted remotely, usually the same day, without waiting for a call-out or paying for travel.
Derby · Remote and in-person support
Maintenance PackagesIn Derby That Keep TheSystem Working In Year Five
Remote diagnostics, scheduled checks and in-person visits so scenes, schedules and safety devices keep doing what they were commissioned to do. Most changes are handled without anyone travelling to you.
Remote and in-person support · 16+ years of installation and commissioning experience · Emergency support available on request
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16+ years
Domestic, commercial and industrial experience
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Full Scope
NAPIT registered for all aspects of electrical work
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6-year
NAPIT-backed workmanship guarantee on qualifying installs
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£10m
Public and employers' liability cover
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Free
Initial consultation, no obligation
The service
Handover is the start of the system's life, not the end of the job
A maintenance package covers ongoing care after installation. Remote monitoring, scheduled checks of the parts that quietly degrade, updates applied deliberately on a schedule we control, and configuration changes as the way you use the building changes.
Most of it happens remotely. A new lighting scene, a revised heating schedule, an added user on the access system, a camera zone that needs narrowing. These are configuration jobs handled without a van leaving Derby, faster and cheaper than a call-out.
The in-person side covers what genuinely needs hands: periodic electrical inspection, checking actuators and valve heads, verifying camera focus, testing alarm devices and batteries, and looking inside racks and panels for the heat and dust that shorten equipment life.
Who this is for
- Clients with an automation, lighting or heating system installed by us or by others
- Owners whose routine has changed and whose schedules no longer fit it
- Properties with CCTV, alarms and access control needing periodic checks
- Commercial premises needing scheduled checks and someone accountable for the controls
- Anyone left with a system nobody supports because the original installer moved on
What it costs to leave it
Unmaintained systems don't break; they slowly stop being used
Degradation is gradual and easy to tolerate. One scene stops matching the room after a lamp changes. A heating schedule stops fitting the routine. A camera drifts slightly out of focus. Each is minor and gets worked around instead of fixed, until the family drives everything manually, having paid for a system that's now decoration.
Hidden failures cost more. A blocked, unventilated rack running hot shortens the life of everything inside it. A stuck heating actuator heats a room all winter with no error message. A backup battery in an alarm panel fails silently until the power goes off. None of it announces itself. All of it is found by looking.
The other risk is knowledge loss. Systems with no documented configuration and no supporting contractor become a liability at sale or handover, when a buyer inherits something nobody can explain. Keeping the documentation current protects what the system is worth.
Mistakes we get called out to fix
- Assuming a commissioned system needs nothing further for a decade
- Applying updates blindly, or never applying them at all
- Working around a scene or schedule that no longer fits instead of changing it
- Leaving racks and panels sealed, unventilated and full of dust
- No periodic inspection of the fixed electrical installation behind the system
- Losing the as-installed documentation, making every future change an investigation
How the job runs
A fixed sequence, so nothing
gets decided on the fly
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01
System review
We look at what's installed, how it's configured and what documentation exists, whether we installed it or inherited it.
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02
Agree the package
Scope, visit frequency, response expectations and what's handled remotely versus on site, all set out in writing.
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03
Remote monitoring
Secure remote access for diagnostics, health checks and configuration changes, so most requests are sorted the same day without a visit.
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04
Scheduled visits
Periodic on-site checks of actuators, sensors, batteries, camera focus, rack ventilation and the fixed electrical installation where included.
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05
Report and update
We document findings and changes, and keep configuration records current so the system stays understandable.
What you actually get
Measurable outcomes, not adjectives
Problems found before they bite
Scheduled checks catch stuck actuators, hot racks, ageing batteries and drifting cameras while they're still routine.
A system that keeps being used
Configuration that follows your actual routine means the automation keeps earning its place instead of being overridden manually within two years.
Updates applied deliberately
Firmware and software updated in a controlled way, tested against your configuration before being applied, so it won't arrive unannounced and break a scene overnight.
Documentation kept current
Configuration and as-installed records maintained, protecting what the system is worth at sale or handover to a new facilities team.
Support you can reach
A named contractor who knows your system, with emergency and out-of-hours support available on request.
In detail
What is covered, how remote support works and commercial agreements
Maintenance is only useful if the scope is clear. Here's what our packages typically cover across domestic automation and commercial systems in Derby and the East Midlands.
Remote support and diagnostics
Secure remote access is the backbone of the service. Faults get diagnosed before anyone travels, and most configuration changes are done the same day.
- Controller health checks and error log review
- Scene, schedule and automation rule changes on request
- User administration for access control and app accounts
- Camera detection zone and notification adjustments
- Heating setpoint, schedule and seasonal changeover configuration
- Diagnosis before dispatch, so a visit only happens when it's genuinely needed
On-site scheduled checks
Some things only reveal themselves in person. Heat, dust, mechanical wear and physical drift cause most gradual system decline.
- Heating actuators, valve heads and manifold operation verified per zone
- Camera focus, framing, cleanliness and night performance checked
- Alarm devices, sounders and backup batteries tested
- Rack and panel inspection for heat, dust and connection integrity
- Lighting driver and dimmer checks including scene trim verification
- Consumer unit and protective device checks with RCD testing where included
Electrical maintenance
The control system sits on a fixed electrical installation, and that installation has its own inspection requirements independent of the automation.
- Periodic inspection and EICRs scheduled at the correct intervals
- PAT testing for commercial premises and rented property
- Emergency lighting testing and certification for commercial sites
- Remedial work quoted separately and re-certified after completion
- Portfolio scheduling for landlords and property managers
Domestic versus commercial agreements
Households want responsiveness and someone who knows their system. Commercial clients need defined scope, records and predictable scheduling.
- Domestic: remote changes on request plus an annual or periodic on-site check
- Commercial: scheduled visits, documented reports and defined response expectations
- Alarm and fault notification routed to the right people on your team
- Works planned around trading hours, shifts and shutdown windows
- Emergency and out-of-hours support available on request
Before you enquire
Maintenance packages questions,
answered straight
How much does a maintenance package cost?
It depends on the size and type of system and how many on-site visits are included, so we price per agreement. Scope is set out in writing before you commit.
Do you maintain systems installed by someone else?
Yes, subject to a review first. We need to understand what's installed before taking responsibility for it, and we'll tell you if something isn't supportable.
How quickly do you respond?
Most remote requests are handled the same or next working day. On-site response expectations are agreed clearly as part of the package.
Can changes really be made without a visit?
For configuration, yes: scenes, schedules, users, notifications and detection zones are all changed remotely. Anything physical, like a failed actuator, needs a visit.
Do you cover emergencies and out-of-hours faults?
Available on request for automation and commercial clients. It's not a standard guaranteed service, but ask and we'll tell you exactly what we can commit to.
What is checked on a scheduled visit?
Actuators and valve heads, alarm devices and batteries, camera focus and framing, rack and panel condition, lighting drivers and scene trims, and the electrical items in your agreement.
Does maintenance include the EICR?
It can be included in the agreement, along with PAT testing and emergency lighting testing for commercial premises. Remedial work arising is quoted separately.
How long does a control system last with maintenance?
Cabling and infrastructure last decades. Controllers are updated in software, and wearing parts like actuators, batteries and drivers get replaced individually as they age.
What guarantee applies to work carried out under maintenance?
Qualifying installation work carries a 6-year NAPIT-backed workmanship guarantee, with a minimum one-year guarantee on other work. We hold £10m public liability and £10m employers' liability cover.
Which areas do you cover?
Derby, Duffield, Belper, Ilkeston, Long Eaton, Ripley, Ashbourne, Matlock, Burton upon Trent, Nottingham, Chesterfield, Sheffield and the wider East Midlands.
Related services
Where we work
Derby · Nottingham · Duffield · Belper · Burton upon Trent · Sheffield · Ilkeston · Long Eaton and the wider East Midlands. See areas covered, read more about the company or return to the homepage.
Keep the system working
the way it was commissioned
Tell us what's installed and we'll review it, set out a maintenance scope in writing, and take responsibility for keeping it right.
NAPIT Full Scope · Official Loxone Partner · 6-year workmanship guarantee on qualifying installations · £10m public liability